When an order is marked as processing, it means there are still steps to complete before it begins moving through the delivery network.
What happens during processing?
We prepare the order details and arrange for your pieces to be sent on their way. This normally takes 1–3 business days, beginning on the first business day after the day you order. Weekends and applicable non-business days do not count as processing days.
What if a tracking number already exists?
Sometimes tracking information appears before the carrier physically receives the package. If you see Information Received, it only confirms the carrier has received shipment details or a label was created. It does not yet confirm that your order is moving.
Once the carrier accepts and scans your parcel, tracking can change to In Transit. You can follow the updates at our tracking page.
If the normal processing period has passed and nothing has changed, please email support@marlovelle.com or use our contact page. Include your order number and we'll take a look.