We know it can be worrying to check your tracking page and see the same update for several days. The good news is that a gap between tracking scans does not automatically mean your parcel has stopped moving.
Why might tracking stay the same?
Carriers do not always record a new scan at every step. A parcel may travel between facilities before the next update becomes visible. This is especially common between In Transit and Out for Delivery.
What should I do?
- Visit our tracking page to check the latest update.
- If the package is still marked In Transit, allow time for the next carrier scan.
- If the carrier has reported an issue or an attempted delivery, find the carrier shown on the tracking page and call that carrier directly for the most accurate information about your package.
If you still need help after checking with the carrier, please email support@marlovelle.com or use our contact page and share your order number. We're happy to review what we can.