We're sorry to hear that your order is marked as delivered but you can't find it. We understand how frustrating and worrying that can be.
First, check a few common places
- Look near your front door, porch, building entrance, or another safe place where deliveries are usually left.
- Ask anyone in your household if they accepted the package.
- If you live in an apartment building, check whether reception, a mailroom, or a building manager received it.
- Check the delivery information on our tracking page.
Need more delivery details?
Find the delivery carrier shown on your tracking page and contact them directly. They may have additional delivery information that is not visible on the tracking page.
Still no package?
Please email support@marlovelle.com or use our contact page, with your order number and what you have already checked. Our Customer Care team will review the situation with you. We won't ask you to guess what happened.