We're sorry if the item in your parcel isn't the one you ordered. We understand how disappointing that is when you've been waiting for a particular piece.
Here's how we can help
Please contact us at support@marlovelle.com or our contact page. To help our team look into the mix-up, include your order number and a clear photo of the item you received. If the item has a label or product tag, a photo of that can also help.
Should I return it right away?
No. Please wait for instructions from our Customer Care team before sending anything back. We'll review your order and the item received, then explain the available next steps.
Thank you for giving us the chance to look into this. We want you to receive the pieces you actually chose.