We're very sorry that an item arrived in less-than-perfect condition. We know you were looking forward to wearing your new pieces, and we want to help put things right.
What should I do?
Please reach out to support@marlovelle.com or our contact page and include:
- Your order number.
- A short explanation of what is damaged or wrong with the item.
- Clear photos showing the affected area, if possible.
- A photo of the packaging if it was also damaged.
These details help our team understand the issue without asking you to explain everything multiple times.
Do I need to send the item back?
Please do not send anything back until our team has reviewed the request and given you instructions. Depending on the issue, an appropriate resolution may be available without returning the damaged item, but our team must confirm the options for your order.
We're here to make the process as straightforward as we can.