We hope you love every Marlovelle piece you order. If something isn't quite right, we want the return process to be easy to understand.
When can I request a return?
You can request a return for eligible items within 30 days of receiving your order. Items need to be unused and in their original packaging. Our Customer Care team will review the request and confirm whether it meets the return conditions.
How do I get started?
If you decide you would like to return something, contact us through support@marlovelle.com or our contact page. Please include your order number and tell us which item you want to return. If there is a specific concern, such as an incorrect or damaged item, please tell us that too so we can review it properly.
Our team will explain the next steps and provide return instructions if your return is approved. Please do not send a package back before receiving instructions.
Who pays for return shipping?
For a standard eligible return, return shipping is the customer's responsibility. If the item is damaged, faulty, or not what you ordered, contact us first because a different resolution may apply.
When will I receive my refund?
Once a refund is approved and confirmed, it is issued to the original payment method within 10 days of that approval confirmation.
If you're not sure whether your item qualifies, you're welcome to ask before starting a return. We're here to help you understand your options.